A solid measure of success is positive customer feedback, and people who’ve used the services of Burton A/C, Heating, Plumbing & More have a lot of good things to say about the company. New customers often connect with Burton via referral, President Mark Evans said, and the company does considerable repeat business. In addition, satisfied customers have voted the company Best of Omaha 16 times. They have over 3,000 Google reviews, which Evans said is “More than any of our competitors.” The vast majority of these reviews have five-star ratings.
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“People know they’re calling a quality company with qualified technicians, and we stand behind our work,” Evans said. “It’s a one-call stop. Anything to do with home plumbing, heating and cooling, drain cleaning, electrical—we can handle it all.”
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Even in an emergency situation, Evans said Burton technicians ensure clients are aware of their choices, such as whether repair is possible or upgrade or replacement is a better option; or if they want a standard or premium part or system. They advise on maintenance and replacement options that are more energy-efficient and can save customers money on utility bills. They also offer clear pricing information up front. Technicians provide similar information for customers to make educated decisions during maintenance calls, and the company even offers a VIP program that includes twice-yearly furnace and air-conditioning checks.
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“In our industry the average client uses an HVAC technician yearly, they use a plumber once every 24 months, and electricians once every seven years,” Evans said.
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Burton has been in business since June 1989 and has expanded steadily. They provide a broad spectrum of services to more than 23,000 households annually. With “plenty of work out there,” Evans said the company especially values its technicians, who represent the company during service calls and have more interaction with customers than anyone else in the organization. Technicians receive dedicated customer service training to augment their other professional skills.
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Customers can call Burton with the assurance that they’ll receive excellent service and be treated with respect, Evans said. “It’s about peace of mind.”
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Burton A/C, Heating, Plumbing & More
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5010 F St.
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Omaha, NE 68117
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402.343.0011
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