When former call center executive Carmen Tapio founded North End Teleservices in partnership with the Omaha Economic Development Corp., the site location was part of the strategy for success in a competitive, longstanding, and internationally known market. It also fit the company’s mission to create jobs and change lives.
“While there are many great call centers around the city, we were very intentional about placing North End Teleservices right here because this area has one of the highest unemployment rates in the city of Omaha,” she says. “It’s allowing people to work where they live.”
Less than two years after its September 2015 opening, the Greater Omaha Chamber of Commerce named North End Teleservices the 2017 Small Business of the Year.
“We fill a high-touch, high-service niche in the contact center industry. We do exceptional work for our clients. That seems simplistic, but we talk about ‘earning the business every single day.’”
Tapio says she is proud of the loyalty and commitment of her team—many of them women—from which she expects to cultivate the next generation of industry leaders.
“It really is a family. We care about how we’re doing as a business, but we care about each other personally as well,” she says. Her employees not only gain marketable job skills, they learn about financial literacy and can access health care, tuition assistance, and other benefits.
“We talk to them about their lives, their hopes, their dreams, their careers. It’s not just about a job. It’s really about helping them create a vision for themselves,” she says.
1500 N. 24th St., Suite 111r Omaha, NE 68110r 402.934.3624r northendteleservices.com
This sponsored content appeared in the Winter 2018 issue of B2B.
