General Fire & Safety prides itself on delivering exceptional customer service as a cornerstone of its business philosophy. Committed to prioritizing customer satisfaction, General Fire & Safety ensures that every interaction, from initial request to post-installation support, is handled with professionalism, expertise, and a focus on exceeding expectations. Their customer service teams are highly trained to address inquiries promptly and courteously, providing clear and comprehensive information to clients.
Whether it’s offering expert advice on fire safety solutions, coordinating installation schedules, or responding swiftly to inspection or repair requests, General Fire & Safety goes the extra mile to ensure a smooth and seamless experience for every customer. By fostering strong relationships built on trust, reliability, and responsiveness, General Fire & Safety establishes itself as a trusted partner in fire safety, dedicated to the peace of mind and protection of its clients. “Our number one thing is our customer service,” owner Jason McDonald said, noting that they always answer the phone and provide licensed and certified technicians who pride themselves on doing a thorough, correct job.
The full-line fire protection provider services, repairs, maintains, and installs fire sprinkler systems, fire alarm systems, fire suppression systems, and fire extinguishers. Whatever the need, all it takes is one phone call. General Manager and Director of Operations Heath Koontz noted that the company is Nebraska-owned and has more than 50 service technicians available 24 hours a day to take care of any fire protection needs.
McDonald echoed the sentiment, stating, “At the end of the day, life is all about our family and friends and making sure we stay safe.”
General Fire & Safety
13002 I St
Omaha, NE 68137
402.556.6100
gfsomaha.com
This profile originally appeared in the 2024 FACES of Omaha, presented by Omaha Magazine. To see the full book, see our flipbook here.