Alittle flexibility goes a long way in successfully collecting debts from consumers, said AR Solutions president and CEO Aaron Newell. The company has stepped beyond the typical practice of merely making repeated phone calls by providing multiple channels of electronic communication.
“Our strength is talking to the consumer, explaining the account, why they owe what they owe, and then coming to a resolution,” Newell said. “As long as we can get those channels of communication open, usually we can get done what we need to get done, and get our client paid. And the consumer gets the debt resolved.”
In the first 18 months of testing expanded communications with a small number of clients, AR Solutions collected hundreds of thousands of dollars in past-due payments from consumers.
Newell’s commitment to service includes providing resources like an e-book available at go.arsolutionsinc.com/the-cashflow-formula and helpful videos accessible to anyone online.
“Doesn’t matter if they’re a client or not,” he said. “It’s client education, brief reels of little things they can do to boost their internal collections.”
AR Solutions
7111 A St., Suite 200
Lincoln, NE 68510
402-817-3929
arsolutionsinc.com
