Norm Marfice knows the answers to a lot of visitors’ burning questions.
As a volunteer for the Airport Ambassador Program at Eppley Airfield (OMA), Norm can tell you how to find an Uber, where baggage claim is, and what events are happening in the city.
Volunteers like Norm are critical to making visitors feel welcome and helping airport passengers reach their destination easily. As OMA undergoes a $950-million terminal expansion, Volunteer Ambassadors are also an asset to airport staff. While the staff focuses on keeping travelers safe during construction, they know there is a team interacting with the travelers making sure they’re informed. Poised to nearly double in size, Omaha’s airport serves over 5 million passengers annually and offers nonstop service to 31 destinations. Planned improvements include a terminal expansion, more traveler amenities, two international gates, and enhanced curbside and entrance facilities.
As part of its efforts to maintain premier customer service amidst these developments, the Omaha Airport Authority, with support from Visit Omaha, is expanding the Airport Ambassador Program and actively seeking volunteers. Carolyn Kruger, who leads OMA’s marketing and recruitment efforts for the Airport Ambassador Program, says the ideal volunteer loves Omaha and wants to share it with people who may be experiencing the city for the first time.
It’s an exciting opportunity for people who love to travel, love helping people, love aviation, or want to see the airport changes firsthand.
Norm, an ambassador for eight years, encourages volunteers to apply because the work is impactful. Helping airport visitors helps the entire Omaha community, he says, because you’re providing a positive first impression of the city.
Volunteers also receive benefits, including free airport parking (while volunteering and during personal vacations), biannual appreciation events, airport concessions discounts, and discounts to area attractions—all of this in addition to that feel-good boost you get from helping folks out.
To learn more about the Airport Ambassador Program and sign up, visit flyoma.com/ambassadors.
This article originally appeared in the October/November 2024 issue of B2B Magazine. To receive the magazine, click here to subscribe.
