Burton A/C, Heating, Plumbing & More: FACES of Omaha 2022Jul 05, 2022 03:24PM ● By Omaha Magazine
Photo by Bill Sitzmann
Burton A/C, Heating, Plumbing & More was voted Best of Omaha for the 17th year in a row in 2021, a reflection of Burton’s exceptional customer service and high-quality workmanship.
“We strive to put our customers first in everything we do. It’s in our company culture, our language, and our actions,” said company President Mark Evans. “Since Burton first opened in 1989, we’ve hired nothing but the best technicians and support staff in the industry, and each of them are service-oriented right from the start. Our team of over 120 techs and staff is dedicated to leave everything better than we found it—including our approach to teamwork and long-term careers; we offer frequent personal and professional development opportunities to help every single Burton employee stay sharp with customer service best practices, repair and maintenance skills, and new technology.”
Burton serves over 23,000 customers a year with technicians available around the clock.
“We value our customers’ time and we understand that if they’re calling for a repair, they’re probably not having the best day. So our team goes above and beyond to provide every customer with up-front pricing and multiple solutions. Then they get right to work, quickly and neatly,” Evans said. “We educate our customers on maintenance tips and make sure they understand how their system works. Every customer is our top priority, whether they’re looking for a repair, preventative maintenance, or a whole new system.
Burton strives to serve the community on another level. Last summer the company donated pet food to the Nebraska Humane Society for every customer who took advantage of a discounted A/C system check, resulting in a total donation of more than 3,500 pounds of chow. Another promotion in conjunction with discounted furnace safety inspection netted 2,000-plus pounds of canned food for Food Bank for the Heartland.
“We’re grateful for the more than 1,000 five-star reviews we’ve received on Google—more than any competitor in the market,” Evans said. “I think people really appreciate knowing their home is in good hands every single time they call Burton. Put Burton to the test next time you need a home comfort system tune-up or replacement.”
Burton A/C, Heating, Plumbing & More
5010 F St.
Omaha, NE 68117
This profile originally appeared in the 2022 FACES of Omaha collection, presented by Omaha Magazine. To see the full book, see our flipbook here.